Frequently Asked Questions

The lifespan of your reverse osmosis filters is pivotal to ensuring the continued quality and purity of your drinking water. The precise timing for replacement can vary, primarily due to individual water usage and the quality of the feed water. Generally, we recommend assessing your filters for replacement every 6 to 18 months.

For households with higher water consumption or those whose incoming water contains higher levels of contaminants, a closer interval towards the 6-month mark may be necessary to maintain optimal performance. Conversely, for lower usage levels and better quality feed water, your system's filters could perform excellently up to 18 months.

We encourage our customers to monitor their water's taste, odor, and clarity as indicators of when a filter change might be due. Regular maintenance not only ensures the highest quality water but also prolongs the life of your reverse osmosis system.

For personalized advice on filter replacement and to ensure your system continues to provide the best possible water quality, please consult with our customer service team. We're here to support your journey towards pure, clean, and healthy drinking water.

Yes, Water Filtration of Texas can provide custom water treatment solutions for businesses and individuals with unique needs. Contact us to discuss your specific requirements and we can work with you to develop a customized solution.

The expected lifespan of Water Filtration of Texas's water treatment equipment varies depending on the specific product and usage. However, with proper maintenance and care, many of our products can last for many years. Contact us to learn more about the expected lifespan of the product you are interested in.

Understanding the quality of your water is the first step towards ensuring it meets your needs for purity and safety. For many of our customers, a comprehensive understanding of their water's composition begins with reviewing their local city water quality reports. These reports are routinely published and provide valuable insights into the water supply's condition, helping you identify specific contaminants that may be present.

Additionally, resources such as the Environmental Working Group (EWG) offer detailed databases and tools that allow you to search for water quality information specific to your area. These resources can be instrumental in making informed decisions about water treatment needs.

While having an in-home water test is not strictly necessary, it can offer a more detailed and personalized analysis of your water. This step is especially beneficial if you have concerns that are not fully addressed by your local water quality report or if you source your water from a well, which might have different contamination risks compared to municipal water.

Opting for an in-home water test provides precise information tailored to your specific water source, enabling a more targeted approach to water treatment and filtration solutions. Although it is an additional step, it empowers you with the knowledge to select the most effective treatment options for your home.

For further guidance on water testing or to explore the possibilities of an in-home water test, please reach out to our customer service team. We are dedicated to assisting you in achieving the highest standard of water quality for your home.

Limited Warranty 

We warrant this water conditioner, when installed according to factory recommendations, to be free from defects in materials and workmanship as follows: 

Limited Warranty 

This water conditioner unit is assembled from the finest industry components available. Each individual component used in the assembly of our equipment is covered by the original equipment manufacturer’s warranty. All components, except those specifically listed below, are warranted for a period of one (1) year from date of installation to the original purchaser to be free of defects in materials and workmanship subject to the manufacturer’s conditions and/or the conditions shown below. 

Mineral Tanks 

The fiberglass, polyglass or composite mineral tanks used in the assembly of this unit are warranted to be free of defects in materials and workmanship for a period of ten (10) years on 6" - 13" size tanks, and five (5) years on 14" and larger size tanks used for softener/filtration applications, subject to the original manufacturer’s conditions and/or the conditions shown below. Warranty does not cover sandblasting of tank caused by faulty distribution systems, fractures caused by external impact and exposure to vacuum. 

Control Valves 

The Fleck, Autotrol or “C” Series control valve (if used in the assembly of the unit) is warranted to be free of defects in materials and workmanship for a period of five (5) years subject to the original manufacturer’s conditions and/or the additional conditions shown below. 

Conditions 

1. This warranty only covers water conditioners installed for residential use. Water conditioners installed for commercial or industrial applications are guaranteed for one (1) year from the date of installation.
    
2. Installation must be made in accordance with legal or local codes and manufacturer’s recommendations.
    
3. Failure must not result from misuse, alteration, fire, lightning, power surges or neglect.
    
4. Water pressure must not exceed 100 p.s.i. and water temperature must not exceed 100 degrees.
    
5. Damage or failure of a Product or Part caused by friction, wear, chemical attack, or debris build-up on wear parts. “Wear Parts” include, but not limited to: pistons, piston rods, seals spacers, end cap quad rings and brine valve on all piston operated valves, as well as valve disk flappers on Autotrol valves,
   and parts requiring replacement under recommended maintenance procedures, such as filter housing o- rings and gaskets.
    

Subject to the above terms and conditions we will replace and/or repair, at our option, any parts of the water con- ditioner found defective in materials and workmanship. Defective parts must be returned, freight pre-paid, by your dealer, who will supply a replacement furnished by the company. This warranty does not cover labor, ship- ping charges, damages caused by delays of consequential damages or other causes beyond our control. 

This warranty is to the original purchaser and is not transferable after the third year to any subsequent owner(s). 

No other guarantee or warranty, expressed or implied, is applicable to our product. No repair or replacement made under the terms of the warranty shall extend this warranty. 

Limited One-Year Warranty 

LIMITED ONE-YEAR WARRANTY 

The system is warranted for defects in material and workmanship only for one year from date of purchase and with proper adequate maintenance. Product compatibility and application suitability are the sole responsibility of the user. Installation must be conducted in accordance with supplier’s express written recommendations, complying with recognized codes of practice and relevant national standards, and all systems must be properly maintained. The manufacturer’s warranty covers systems for water use only and water pressure regulated area only, unless otherwise specified in writing. Leaks and other malfunctions resulting from improper installation or inadequate maintenance are not covered by the warranty, and insurance liability coverage is the responsibility of the user. 

The warranty does not cover the following: 

• Improper installation, delivery or maintenance.
   
• This warranty shall not apply to any failures damaged by abuse, misuse, alteration,or failure to follow operating condition/notices and installation instructions.
   
• Use of this product where water is microbiologically unsafe or of unknown quality, without adequate disinfection before or after the system.
   
• Damage to the product caused by accident, fire, floods or acts of God.
   
• Incidental or consequential damage caused by possible defects with this application, it’s installation or repair.
  EXCLUSION OF IMPLIED WARRANTIES
  Your sole and exclusive remedy is product exchange as provided in this Limited Warranty.
  Any implied warranties, including the implied warranties, including the implied warranties of merchantability or fitness for a particular purpose, are limited to one year or the shortest period allowed by law.
   

Manufactured for Nelsen Corporation by MICROFILTER Co., Ltd.